Making Your Dreams Reality
Lifetime Travels Ltd (London, UK)
Our Mission
At Lifetime Travels Ltd, our mission is to inspire and enable memorable journeys that enrich lives and create enduring memories. We are dedicated to providing exceptional travel experiences that exceed our customers’ expectations, guided by our unwavering commitment to quality, personalised service, and responsible travel. Our passion for exploration and our love for sharing the wonders of the world drive us to create unique, tailor-made itineraries that connect people with diverse cultures, natural beauty, and the thrill of adventure. We aspire to be the trusted partner for all travellers, fostering a sense of wonder, discovery, and a deeper understanding of the world. With every journey, we aim to make travel dreams a reality, one exceptional experience at a time.
Our Vision
At Lifetime Travels, our vision is to redefine the way the world experiences travel. We aspire to be the global leader in crafting innovative, sustainable, and personalized journeys that ignite wanderlust and celebrate the beauty of our planet. We envisage a future where every traveller, from the intrepid explorer to the leisure seeker, discovers the extraordinary in every destination. Our commitment to excellence, responsible tourism, and cutting-edge technology drives us to continually evolve and set new standards in the travel industry. We envisage a world where travel not only enriches lives but also enhances our understanding of the diverse cultures and ecosystems that make our planet extraordinary. With boundless curiosity and a dedication to our travellers, we are shaping a future where every journey is a transformational adventure.
Our Values
Business Values: We are T R U S T E D
T – Transparency: We are committed to transparency in all our interactions. We believe in open, honest, and clear communication with our customers, employees, and partners. We provide information and insights that build trust and foster understanding.
R – Respect: Respect is the foundation of our business. We treat everyone with dignity and consideration, embracing diversity and different perspectives. We value our employees, customers, and the communities we serve.
U – Uncompromising Integrity: We uphold the highest standards of integrity in all our endeavors. We make ethical decisions and act with unwavering honesty, ensuring our actions align with our values.
S – Service Excellence: We are dedicated to delivering exceptional service. Customer satisfaction is our priority, and we go the extra mile to meet their needs and exceed their expectations.
T – Teamwork: We believe in the power of collaboration. Teamwork is at the heart of our success. We work together, leverage each other’s strengths, and foster a supportive and inclusive environment.
E – Environmental Responsibility: We are committed to environmental stewardship. We take steps to reduce our ecological footprint, promoting sustainability and responsible resource management.
D – Dedication to Innovation: We embrace innovation as a catalyst for progress. We continuously seek creative solutions to challenges, encourage new ideas, and adapt to a changing world.
These values, embodied in the acronym “TRUSTED,” guide our actions and define our business culture. They underpin our commitment to building trust with all our stakeholders and sustaining long-term success.
Our Team
We have a compact in-house team of travel and tourism experts and call upon our trusted suppliers, supporters, partners and others as needed to deliver our exceptional services.
Profiles of our leadership team are available here.
What You Should Know
Updated 24th June 2022
Our Clients
We are a registered and compliant travel company based in London, UK primarily serving clients from the UK.
Our Clients come to us for truly independent travel advice, planning and bookings for travels and tours around the world, most frequently for leisure and pleasure purposes.
Our website therefore provides accurate information for UK based Clients. For simplicity and clarity we provide prices in £GBP (Great British Pounds Sterling) on the basis of a minimum of two travellers/guests having identical itineraries, and sharing accommodation together with all available amenities and facilities for each separate booking.
Details such as accommodation (for example) may change according to the number of guests. Any number of guests may be welcomed for each booking, subject to any limitations such as availability, as stated.
Prices quoted by Lifetime Travels Ltd are ‘from’ prices and are subject to change and limitations as described, such as availability at any particular time or location. Rest assured our expert advisors will be able to assist you.
Payments made in other currencies (not GPB) will be accepted only by prior agreement and then subject to adjustment to accommodate fluctuations in exchange rates available at the time, and shall only be accepted subject to additional admin fees of 2% (minimum of £8 per transaction) due to our increased banking and other business costs for processing and acceptance.
Our Benefits
Our Team
Consumer Protection
We ensure that any and all payments for travel and tourism collected from our Clients is 100% fully protected at all times as required by law and industry good practice.
We provide clear information to Clients prior to and again at the time of booking, in relation to specific travel plans and itineraries.
We use third party schemes to provide the necessary protection, including insurance backed schemes by industry providers.
Further details are available to clients on request. Please contact us to get the ball rolling, and a few steps closer to your dream destinations.
Travel Insurance
All travellers booking with Lifetime Travels Ltd are required to have their own personal travel insurance in place providing adequate cover for the period of travel and beyond, as required by many independent authorities. This requirement will be checked during the booking process. Any clients requiring travel insurance may request assistance at any time. Lifetime Travels Ltd does not recommend or supply travel insurance from any particular provider or third party.
Bookings & Payments
Typically all bookings require a minimum deposit payment to secure a booking, typically based on a 25% minimum payment at time of booking.
Clients will be asked to supply a copy of their passport and driving licence where appropriate, plus details of their travel insurance and deposit payment at the time of making a booking. Bookings are not confirmed until Lifetime Travels Ltd has acknowledged receipt of this information and accepts the payment from the Client in relation to specific pre-discussed travel and tourism activities. We do not offer automatic bookings without first making an appointment with our travel and tourism advisors to discuss your requirements.
Final payments must be made no later than 8 weeks prior to departure date for all travellers. Interim payments may be made at any time between deposit and final payment so long as clearly identifiable using the required payment references.
Travel Trust Association
Visit https://thetravelnetworkgroup.co.uk/faqs for more information on consumer protection from this organisation. Members must comply with the Code of Conduct to ensure that Clients receive the best possible service in relation to their travel and tourism plans.
Payments are made directly to the Travel Trust Association and 100% held and protected by them on behalf of members.
If you have any concerns or questions about TTA and their guarantee of protection for consumers please phone them directly on T: 01483 545 780.
ABTA (Association of British Travel Agents)
ABTA provides protection for UK based travellers for registered members. and inbound travellers to the UK.
According to ABTA the following definitions apply:
Travel Agents – sell travel arrangements and products on behalf of others (Principals) and create contracts between the consumer and Principal without being a party to that contract.
Principals (Tour Operators) – contractually bound to provide travel services to consumers, either by direct agreement or indirect means e.g. through a Travel Agent with explicit authority.
Package Travel & Linked Travel Arrangements Regulations 2018
Applicable when selling ‘packages’ comprising more than one element comprising flights, accommodation, car hire, ferry crossings, cruises, train travel and coach travel etc., which may include licensable products with protection provided by ATOL (see below), namely ‘flight only’ travel and ‘including flights’ travel.
ATOL (Air Travel Operators Licence)
UK Government Travel Guidance
Check the latest travel advice from the UK Government at https://gov.uk/travelaware for the latest travel information for destinations worldwide from the FCDO (Foreign Office).